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Guests are less loyal and more demanding than ever before. They use online travel agents (OTAs) and aggregators to find the best hotels and deals – which helps operators fill their rooms, but at a cost.

The power of personalisation: Hotels’ roadmap to 2020

I recently finished an Asian tour to connect with our firms in the region and to meet some of their clients. The trip has been an eye-opening experience and a great opportunity to focus on this high-growth region.

The hospitality and tourism industry is hotwired into the global economy; how businesses in the sector prepare for and respond to economic shocks is critical to long-term growth prospects.

Established players in the hospitality and tourism sector are having to work harder than ever to find growth. A series of recent events have disrupted demand in the short-term, but longer term, the rise of the digital economy is threatening traditional operating models and sales channels. Businesses in the sector need to be alive to the challenges posed by online travel agencies and aggregators (OTAs), as they try to build their brand and maintain market share.

The hotel industry is going through a period of unprecedented, irreversible change and will look very different in 2020 than it does today.

Efficiency and cost savings are big business in hospitality and tourism. It's hard to think of another sector which was such an early adopter of environmentally-friendly business practices.

Business growth indicators in the hospitality and tourism sector took a bit of a nosedive globally in Q1 according to our International Business Report (IBR). Expectations for increasing revenues, profits and investment all fell over the past three months.

The financial crisis was devastating for the hotel industry as consumers and businesses pulled back on discretionary spending. However, the report we released this week ‘Hotel Investment 2014 – Finance on a different level‘ reveals that the impact of the crisis was not all bad – certainly in terms of placing the hotel financing environment on a more balanced and sustainable footing.

Drawing on interviews with banks, private equity houses, advisers and hoteliers, the report calls for hotel businesses to address the way they deal with lenders and investors if they are to raise money in the new environment.

Business leaders in the hospitality & tourism sector are continuing to do ‘more with less’ according to the Grant Thornton International Business Report (IBR) Q3 results. Expectations for business growth remain robust, but job creation is fairly stagnant, reflecting a broader drive for efficiencies within the sector.

Businesses in the hospitality & tourism industry are the most bullish globally on the outlook for both revenues and profits. That’s according to the Q2 International Business Report (IBR[1]) results, providing further evidence of strong performance in the industry.